Jag är mycket missnöjd med hur pMalmö har hanterat mitt ärende gällande en kontrollavgift. När jag först ringde dem för att diskutera avgiften, erkände de att ett misstag hade skett eftersom mitt registreringsnummer var korrekt inlagt i deras portal. De lovade att kontakta HoJab, som utfärdade kontrollavgiften, för att makulera den. Trots detta fick jag senare en inkassofaktura med ett pålägg på 180 kr. När jag återigen kontaktade pMalmö om detta, blev jag ombedd att skicka in ärendet via e-post. Svaret jag fick var att... de hade haft systemfel vid tillfället och att de inte kunde göra något åt det. Jag blir alltså tvingad att betala en inkassokostnad, trots att felet var deras. Jag har fått ringa runt helt i onödan och är mycket frustrerad över bristen på ansvar och hjälp från deras sida.
I had a very bad experience with this company. I pay for a parking spot in our garage, and every month they send me a new parking license that i need to switch out. One month i forgot about it and got a ticket. I was absolutely sure that if i took a picture of the valid parking license that they would be able to cancel the ticket (since while i was a fool to forget to switch it out, i still HAD a valid license). They flat out refused to cancel the ticket, saying that me forgetting to switch it out was not a valid reason... to cancel it. Then i decided that if i was to pay 600 for a parking fine, i would then cancel the parking spot for one month (which is 900). So i went to their offices to ask one more time for them to cancel the ticket since they would be loosing 300 (if i cancel my spot). Again, there was NO attempt to even resolve this, it was just flat out NO. Then i asked them to cancel the parking space, and the guy asked me if i wanted to cancel it from October, and i said yes. Then i received a new parking license valid for october, and i wrote to them to verify that they had the cancellation. They replied to me that there is one month of cancellation, so i wont be able to cancel it until last day of october... This is, by far, the worst customer service i have ever experienced. I new from other people when i moved from Denmark, that the customer service in sweden in general, was poor, but i did not know it was THIS bad
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