Hi Marta, I'm glad to hear that some parts of the service you experienced have been satisfactory. Unfortunately, it's regrettable that we didn't manage to meet all of your expectations. I want to assure you that we take good care of your belongings. If you have specific reasons for your concern, I would be happy to hear them, as they are not evident in your correspondence. By the end of February, our customer service was under significant strain due to a high volume of phone calls and tasks, resulting in our inability to address all inquiries simultaneously. At that time, only two individuals were handling customer support, and they were also responsible for pickups. Despite these challenges, my colleague endeavored to respond to your inquiry regarding the rental invoice. Regrettably, we were unable to reach you at that time since you were busy, and unfortunately, your return call did not occur. We assumed everything was satisfactory when the invoice was paid, but in retrospect, we realize we should have confirmed with you directly. We apologize for any inconvenience this may have caused.