This clinic is the worst I have ever visited in Stockholm. Generally, clinics in Sweden have high standards, but this one, from the reception to the doctors, was exceptionally unprofessional. It is very important to me how customers are treated. Secondly, I pay attention to their expertise; otherwise, you will be in trouble if you need support and a guarantee after your visit! Free yourself and avoid this place.
They never answer the phones if you need to talk to them urgently, and it seems the receptionist helps the doctors... in the clinic as well (He mentioned it to me).
Although I told the dentist that I had recently taken photos, he took many more photos of my teeth. When I asked for the photos to show them to another doctor, they said they didn't have a USB drive and that I had to bring a new, unopened USB drive to the office and then return to pick up the photos because they were busy. This was very inconvenient for me as the clinic was far from my location. I begged the reception to give me the photos the same day. When they finally delivered the photos, they just handed me a USB drive, although according to the law, it should be packed and sealed first. In the end, they did not give me all the photos.
At the previous clinic I visited, as soon as I requested photos, they just put the photos on the USB and sent it to me by post, sealed and packed, without any hassle.
So it matters which clinic you visit in terms of customer care.
I wanted to visit a specific doctor there, but they first insisted that I be examined by another doctor and get a treatment plan, although I wanted to ask his opinion on a simple matter.
I wanted to inform the doctor I intended to visit about my disappointment, so I decided to write to him via Instagram messaging. He was even more defensive and not customer-oriented.
I have visited other clinics in Stockholm that are far more professional, and I have higher expectations.
Svar från Alpha Dental AB
Dear Samira Amiripour,
Thank you for your feedback. We are committed to providing the highest quality of care and ensuring that every patient feels valued and heard. It’s concerning to us that your experience did not meet these standards. We would like to address the points you've raised:
1. Treatment Plan:
You visited our clinic seeking aesthetic treatment, specifically veneers. During your consultation, our dentist explained that it is crucial to address any underlying dental issues before proceeding with cosmetic treatments.... This ensures both the effectiveness of the treatment and your long-term dental health.
2. Missed Appointments:
We understand that transportation can sometimes be challenging. However, it’s important to clarify that you missed two scheduled appointments because you mistakenly took taxi/train to Hellenelund instead of Hallonbergen.
3. Communication on May 17th:
On May 17th, you attempted to contact us to inform us that you wouldn’t be able to make it to your appointment because you had taken a taxi to the wrong address. We apologize for the technical issues with our phone operator, Telia, that day, which affected our ability to take your call. However, even if we had been able to answer, it would not have changed the fact that you missed the appointment. We understand your frustration, but we kindly asked that all communication remains respectful. Dr. George attempted to explain the situation and requested a more courteous dialogue, but we received multiple messages on his private Instagram account that were perceived as harassing.
4. X-Rays:
Your previous x-rays were over a year old, and as a result, new x-rays were necessary for a proper and accurate assessment of your teeth condition. This was explained to you during your visit and you accepted it. We do not take unnecessary x-rays; they were essential for providing you with the best dental care.
5. USB-Memory Policy:
Our clinic has a policy regarding the handling of patient data, requiring patients to bring a new, unopened USB drive for security and privacy reasons. We offered this option to give you control over the cost, allowing you to choose a USB that fits your budget. We understand that you were frustrated by the situation, particularly due to the technical issues with our phone operator on May 17th. However, these protocols are in place to protect your privacy and ensure that your data is handled securely.
6. Customer Care:
We strive to be customer-oriented and professional with all our patients. However, it is challenging to maintain this when false claims are made. It is important to note that you did not undergo any treatment at our clinic beyond an initial check-up, so statements regarding guarantees are not applicable. Additionally, asking our receptionist to deviate from his duties to pick up a USB memory from the metro station was beyond what we can reasonably accommodate.
7. Respectful Interaction:
We acknowledge that you may not have been satisfied with our professional assessment of your case, but this does not justify questioning the expertise of our dentists or spreading false information. We ask that all further communication remains respectful and constructive, so we can continue to assist you professionally.
We are committed to providing quality care and open communication. If you have any further concerns, we would be happy to discuss them directly with you.
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