Systematic scam by Avis/Budget and Holiday Autos An absolute scam at the airport in Rome when renting a car at Budget/Avis, via Holiday Autos! I had a clear contract of what was included in terms of insurance and 0% tax. When checking out three days later I notice that the agent had added additional insurances, services and added 22% tax on everything, making me pay the double for the car! When such additional services are added, WITHOUT TELLING THE CUSTOMER, that is a scam. And when adding tax and fees that you have a contract of being included, it’s FRAUD! Nor Holiday Autos or Avis/Budget respect the contact and have not refund me even after referring to these terms and conditions: Included for Free (from my contract) · Other fees · Tax · Airport fee · Breakdown assistance · Unlimited mileage · Collision damage waiver (CDW) · Theft waiver (TW) · Third party liability protection (TP) · Premium Location Fee Watch out! Never trust these companies, and their customer service only send standard messages of “apologies for the inconvenience”, but keep the money they stole from me! After seeing more reviews of the same issues, it’s clear that this was not a random situation. This is a systematic scam they are doing as part of their business. Embarrassing and no business ethics at all. Stefan Ohlsson