Skrev om ICA Försäkring AB Bekräftad företagssida
Travel insurance: Bedbugs are part of the insurance, I had to throw away my clothes and change place, but surprisingly my claim my declined. The ongoing lost item claim: I was being asked the questions again and again, which could be from the beginning be saved on the claim report. When asked for advice, the answers were like generated by AI, not answering my question but asking the questions again.
Svar från ICA Försäkring AB
Hi Elmira,
Thank you for sharing your experience. We're sorry to hear that you are not satisfied with the handling of your case. It’s unfortunate that you felt your questions were not answered clearly and that the process felt unnecessarily repetitive. We take your feedback seriously and continuously review our procedures to improve the customer experience.
Wishing you a great day!
Best regards,
Per-Olof
ICA Försäkring AB
